Jobs & Tickets
Job management, ticketing and the field team
Jobs and Tickets are modules within CommTrak which help you streamline customer support activities. These modules provide all the context you and your service teams need to resolve issues and service your customers, while allowing you to prioritise, track and automate routine support tasks.
Tickets
Unlike email, CommTrak’s ticketing system is designed for team collaboration and clarity. This means that you can do so much more than just sending replies.
Manage tickets via priority or custom SLAs.
Assign every ticket to a specific user, department, or user within a department, so there is no confusion about who should be working on which task.
Filter and search for tickets based on specific properties, so the most important tickets that users should work on are front and centre.
Track technicians’ billable and non-billable time throughout tickets, and effectivity report on this information using productivity reports.
Working alongside our skills matrix, assign specific call-out and labour rates for each technician.
Jobs
Sometimes a job just needs to get done!
Jobs are brilliant in their simplicity – c onvert tickets to jobs, create jobs for external contractors, or simply allocate a job to an existing user.
Easily allocate work to a technician and have a customer sign-off upon completion.
Track billable time while capturing important onsite information with CommTrak’s data sheets.
Rich Text Formatting
Both Tickets and Jobs support full rich-text HTML formatting, including pasting images straight into a description.
Formatted Job descriptions carry through to Job Cards and to the emails sent to technicians, so the important detail is clear at a glance instead of buried in a wall of plain text.
The description box resizes automatically to fit the content, so long jobs do not end up scrolling inside a tiny field.
See Jobs, Managed Services & Ticket Management on your own data
Book a demo and we’ll show this module against the way your business actually works.