How much does CommTrak cost?

Pricing depends on the size of your team and which modules you need, so there is no single list price. There are four packages — Professional, Specialised Customer Support, Specialised Sales and Start-Up — and the right one depends on whether you are mostly selling, mostly servicing, or both. Tell us how the business runs and we will put a number to it.

Do we have to take the whole system?

No. The packages exist so you are not paying for modules your team will never open. A service desk does not need the telesales tools; an outbound sales team does not need technician management.

Will you help us move our data across?

Yes. Onboarding gives you a dedicated Account Manager through four stages, and data import and field mapping are explicitly part of it — those are the parts where migrations usually go wrong, so they are done with you rather than handed to you.

Where is our data hosted?

In world-class AWS data centres based in Australia. Every customer gets their own dedicated database, isolated from any other customer, and all data is encrypted at rest in line with our Cyber Security Policy. CommTrak is also independently assessed each year by CyberGRX, most recently at Very Strong.

Does it work with Xero or MYOB?

Yes. You raise the invoice in CommTrak against the job that generated it, and it reaches the customer through your Xero or MYOB integration — no re-keying into the accounting system afterwards. Invoices stay viewable inside CommTrak against the customer record.

What if we need an integration you do not have?

CommTrak has a fully developed REST API, so your team or the vendor at the other end can build it. A good part of the existing integration list started as a customer asking, so it is also worth telling us what you need.

Pricing

Start building business confidence today

Let’s have a discussion about what is best for your business. To keep things simple we’ve developed four easy-to-understand offerings, so your CommTrak is tailored to what you actually need.

Get in touch Compare packages

CommTrak CRM pricing: four packages

Each package is a different shape, not a different quality tier.

Most complete

Professional

An all-encompassing approach to your CRM journey.

Track all activity with your customers throughout their engagements with your business. Whether you’re a service-based business or focused on outbound sales activities, the Professional package provides all the tools you need to grow.

Best for: Businesses that do both sales and service

Talk to us

Specialised Customer Support

For businesses who specialise in servicing customers’ inbound enquiries.

Tailor-made to give you the tools you need to service customers without bogging down your team with unneeded modules. With custom-developed ticket, RMM and technician management tools.

Best for: Service desks and managed service providers

Talk to us

Specialised Sales

Visibility, transparency and accountability across sales.

Dedicated to helping your sales team build efficiency around selling your products. Contract renewal reminders, call lists, telesales-to-lead conversion, quoting and opportunity management.

Best for: Outbound and account-management sales teams

Talk to us

Start-Up

For growing businesses who only need the fundamentals.

Your business journey starts with understanding your customers. A cost-effective way into CommTrak that still builds real customer relationships from day one.

Best for: Smaller teams getting off spreadsheets

Talk to us

Pricing depends on team size and the modules you need — tell us how you work and we’ll put a number to it.

Compare

What’s in each package

A module-by-module view of where each package lands.

CommTrak feature availability by package
Feature	Professional	Customer Support	Sales	Start-Up
Standard features
Calendar	✓	✓	✓	✓
Workflows	✓	✓	✓	−
CallTrak	✓	✓	✓	−
To-Do	✓	✓	✓	✓
Tickets	✓	✓	−	−
Tickets Dashboard	✓	✓	−	−
Projects	✓	✓	−	−
Vault	✓	✓	✓	✓
Leads	✓	−	✓	✓
Quoting	✓	−	✓	−
Conference Mode	✓	✓	✓	−
Quote Templates	✓	−	✓	−
Commission Management	✓	−	✓	−
Sales Dashboard	✓	−	✓	−
Telesales	✓	−	✓	−
Telesales Dashboard	✓	−	✓	−
Advanced features
SMS	✓	✓	✓	−
Skills Matrix	✓	✓	−	−
Email Marketing	✓	−	✓	−
Customer Import	✓	✓	✓	−
Partitions	✓	−	−	−
Leave Applications	✓	✓	−	−
Advanced integrations
Google Maps Integration	✓	✓	✓	−

Scroll the table sideways on a narrow screen. Not sure which column is you? Ask us.

Common questions

What people ask before they call

How much does CommTrak cost?: Pricing depends on the size of your team and which modules you need, so there is no single list price. There are four packages — Professional, Specialised Customer Support, Specialised Sales and Start-Up — and the right one depends on whether you are mostly selling, mostly servicing, or both. Tell us how the business runs and we will put a number to it.
Do we have to take the whole system?: No. The packages exist so you are not paying for modules your team will never open. A service desk does not need the telesales tools; an outbound sales team does not need technician management.
Will you help us move our data across?: Yes. Onboarding gives you a dedicated Account Manager through four stages, and data import and field mapping are explicitly part of it — those are the parts where migrations usually go wrong, so they are done with you rather than handed to you.
Where is our data hosted?: In world-class AWS data centres based in Australia. Every customer gets their own dedicated database, isolated from any other customer, and all data is encrypted at rest in line with our Cyber Security Policy. CommTrak is also independently assessed each year by CyberGRX, most recently at Very Strong.
Does it work with Xero or MYOB?: Yes. You raise the invoice in CommTrak against the job that generated it, and it reaches the customer through your Xero or MYOB integration — no re-keying into the accounting system afterwards. Invoices stay viewable inside CommTrak against the customer record.
What if we need an integration you do not have?: CommTrak has a fully developed REST API, so your team or the vendor at the other end can build it. A good part of the existing integration list started as a customer asking, so it is also worth telling us what you need.

Let’s work out what you need

A short conversation is faster than a pricing page. Tell us how the business runs and we’ll tell you which package fits.

Request a Demo 1800 802 822