Australian-built CRM & ERP
Connected,
the way you want.
CommTrak gives you and your people one place to track workflow, store data, monitor sales and share information — so the business runs properly whether you’re in the room or not.
Fifteen years in development · Built and supported in Australia
- 30+years of M2 Technology Group
- 15+years of CommTrak development
- 14modules on one customer record
- AUbuilt, hosted and supported
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See CommTrak in action
A quick look at the platform, in under a minute.
Trusted by Australian businesses
Why CommTrak
Building business confidence
Your business has grown. There are suddenly numerous people, varying goals, multiple to-dos and countless streams of conversations opening and flowing — and you aren’t privy to any of them. You need confidence that everyone is working towards the same goal, that your information is safe, and that the business will run when you aren’t there.
Your IP stays yours
Customer knowledge, process and history live in the system — protected, permissioned and backed up.
Not reliant on one person
Business value stops walking out the door when someone resigns, takes leave or changes role.
Efficient and transparent
Everyone can see where work is up to, so nothing sits waiting on someone’s memory or inbox.
Features
Everything the business runs on, in one system
Fourteen modules that cover the whole customer journey — from first lead through to invoicing, support, automation and reporting.
Leads
Capture, qualify and convert opportunities without anything slipping through.
View featureCustomer Management
One complete record per customer — contacts, history, documents and activity.
View featureJobs, Managed Services & Tickets
Dispatch work, track technicians and resolve tickets against SLAs.
View featureProjects, Workflow & To-Do
Build the process once, then let CommTrak drive every step and hand-off.
View featureMarketing & Telesales
Run call lists and campaigns, and turn conversations straight into leads.
View featureReporting
Live dashboards and scheduled reports across every part of the business.
View featureInventory & Products
Build simple or complex products, raise purchase orders, and reserve stock through the sales process.
View featureCustomer Portal
Give customers self-service visibility of their tickets, jobs and documents.
View featureData Sheets & Form Builders
Build the exact fields your business needs — no developer required.
View featureWho it’s for
Which of these sounds like you?
CommTrak runs both kinds of business. The difference is which modules do the heavy lifting.
Telecommunications & IT
Telco dealers, ICT resellers and managed service providers. Recurring contracts, commissions, provisioning, tickets and PBX integrations.
See how it fitsService businesses
Installers, trades, maintenance and field service. Quoting, scheduling, jobs, stock and invoicing through Xero or MYOB.
See how it fitsOnboarding
Success is in the detail
Migrating systems is a real investment of money and time, so we treat it that way. You get a dedicated Account Manager for the whole process.
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Understanding
We note the challenges you’re trying to overcome, and make sure they shape your onboarding plan.
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Consultation
We advise on the hard parts — data import, field mapping, and how best to build your workflows.
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Planning
Milestones set for data migration, training and the right Go Live date.
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Review
A few weeks in, we regroup on progress, extra training and general feedback.
Integrations
Works with the tools you already run
CommTrak has an ever-growing list of integrations — and we’re always willing to build more. If you don’t see what you need, let’s chat.
Security
We take cyber security seriously
Your customers, your contracts and your commercial history all live in CommTrak. That’s a serious responsibility, and we treat it like one — with documented policy, layered controls and independent assessment.
Assessed independently, every year
CommTrak undergoes an annual independent cyber security assessment conducted by CyberGRX. We’ve again achieved a Very Strong result — a reflection of continued work on our security practices, not a one-off exercise.
Australian hosted
Hosted in world-class AWS data centres, based in Australia.
Your own database
Every customer gets a dedicated database, isolated from everyone else’s.
Encrypted at rest
All data encrypted at rest, in line with our documented Cyber Security Policy.
Access you control
SSO, two-factor authentication, IP whitelisting, session timeouts and lockout on repeated failed logins.
Do it better today, than you did it yesterday.
Pricing
Four packages, tailored to how you work
Rather than one bloated plan, CommTrak comes in four shapes — so you’re not paying for modules your team will never open.
Professional
An all-encompassing approach to your CRM journey — the full toolkit.
Specialised Customer Support
For teams built around inbound enquiries, tickets and RMM.
Specialised Sales
Visibility and accountability across every sales interaction.
Start-Up
The fundamentals, cost-effectively, for growing businesses.
See CommTrak against your own business
Tell us how you work and we’ll walk you through the parts that matter — no scripted demo, no pressure.