Telecommunications & IT
The CRM Australian telco and IT providers run on
A CRM for telecommunications and IT businesses, where recurring contracts, hardware, commissions, provisioning, tickets and field work all sit against the one customer. CommTrak was shaped by telco and ICT businesses over fifteen years, because they were the ones asking.
Telco and IT businesses using CommTrak
Why this industry is different
A generic CRM stops at the sale
Which is roughly where a telco or IT business’s real work begins — provisioning it, supporting it, and billing it every month thereafter.
Recurring revenue, tracked properly
Contract renewal reminders, recurring income products, and formulas for diminishing remuneration — not a one-off deal value that goes stale the day it is signed.
Tickets against real SLAs
Manage tickets by priority or custom service levels, with Seen By history retained after close, so you can show who looked at what and when.
Commission that survives an audit
Customisable commission structures and GP targets across the team, so what a rep is owed is calculable rather than argued about.
Integrations
Built to sit alongside what you resell and support
Five PBX vendors, Telstra TIPT, call recording, telco point-of-sale and RMM. This is not a list a general-purpose CRM would ever bother building.
Telstra TIPT
Telco
Avaya
Telephony
Mitel
Telephony
NEC
Telephony
Ericsson-LG
Telephony
Panasonic
Telephony
NinjaOne
RMM
CallN
Call recording
The modules that matter here
Where a telco or IT business gets the value
Jobs, Managed Services & Tickets
Provisioning, installs, faults and managed service tickets, dispatched and tracked to SLA.
View featureLeads & Quoting
Quote hardware and plans, track commission and GP by division, and forecast the pipeline.
View featureInventory & Products
Hardware, software, labour and recurring income products — quoted and tracked through the sales workflow.
View featureCustomer Portal
Let clients raise requests and track their own jobs instead of ringing the service desk for a status update.
View featureSecurity
SSO, 2FA, IP whitelisting and session controls — the answers your own clients ask for in their security reviews.
View featureAutomation
Assignment, escalation and renewal reminders that happen every time, not when someone remembers.
View featureNot quite you?
CRM for service businesses
Not in telco or IT? CommTrak runs plenty of businesses whose work is jobs, installs and servicing rather than plans and PBXs.
See CommTrak against your own telco or IT business
Tell us how the business runs today and we’ll show you the parts that apply — no scripted demo.