About

Development is who we are

For over 30 years, M2 Technology Group has helped Australian businesses operate more efficiently and keep up with changing communications requirements. Our guiding passion has always been building products that suit our clients’ needs.

Fifteen years of continuous development

CommTrak, a division of M2 Technology Group, has been in constant development for over fifteen years. Working alongside our client base, we’ve honed CommTrak to a high level of functionality, and regularly update its hundreds of features.

Designed to serve not just as a CRM, but as a tool to guide business strategy, CommTrak actively improves the efficiency of your day-to-day operations through enterprise resource planning (ERP) features.

Almost everything in CommTrak got there because a customer asked for it. That is not a slogan — it is how the roadmap actually works. The integrations, the reporting, the automation library: each started as a business telling us which part of their week was being eaten by something a system should be doing.

Request a Demo See what it does

At a glance

30+ years of M2 Technology Group
15+ years of CommTrak development
Built, hosted and supported in Australia
Independently assessed cybersecurity controls

Where your data lives

Customers trust CommTrak with some of their most sensitive commercial information, so it is hosted in world-class AWS data centres based in Australia. Every customer gets their own dedicated database, isolated from any other customer’s CommTrak interactions, and all data is encrypted at rest in accordance with our Cyber Security Policy.

Those controls are assessed independently rather than self-declared. CommTrak undergoes an annual cyber security assessment conducted by CyberGRX, and has again achieved a Very Strong result.

How we protect your data

You get a person, not a queue

Migrating a business onto a new system is a real investment of money and time, so onboarding gives you a dedicated Account Manager for the whole process — through understanding, consultation, planning and the weeks after Go Live.

After that there is a Support Centre for the day-to-day, and Innes Borkwood, our in-house trainer, runs virtual training sessions for teams who want to get more out of the system than they are today.

The onboarding journey

Customers