Unlike email, CommTrak’s ticketing system is designed for team collaboration and clarity. This means that you can do so much more than just sending replies.

Manage tickets via priority or custom SLAs.

Assign every ticket to a specific user, department, or user within a department, so there is no confusion about who should be working on which task.

Filter and search for tickets based on specific properties, so the most important tickets that users should work on are front and centre.

Track technicians’ billable and non-billable time throughout tickets, and effectivity report on this information using productivity reports.

Working alongside our skills matrix, assign specific call-out and labour rates for each technician.